Expert IT Solutions

Our Services

Comprehensive IT Solutions Tailored for Your Business

Break/Fix vs Managed Services

Next Generation Managed Services Platform

Inspired to move beyond traditional 'Black Box' IT models, next gen Managed Services Platform gives clients full control and flexibility, seamlessly integrating with existing Management and engineering teams.

Our model is specially designed to:

Give our clients insight and control

Optimize existing technologies

Predict failure before outages occur

Drive down the potential risk and total cost of ownership

Find root cause to reduce triage time

Scale to any size organization

Managed Services Accessories

Comprehensive managed services accessories to enhance your IT infrastructure

Managed Antispam as a Service

Protect your email infrastructure from spam, phishing, and malicious content with our comprehensive antispam service that filters and blocks unwanted emails before they reach your inbox.

Managed Backup as a Service

Ensure your critical data is always protected with our managed backup service that provides automated, secure, and reliable backup solutions with offsite storage and quick recovery options.

Managed Firewall as a Service

Secure your network perimeter with our managed firewall service that provides continuous monitoring, threat detection, and automated security updates to protect against cyber threats.

Network Assessment as a Service

Get comprehensive insights into your network infrastructure with our assessment service that identifies vulnerabilities, performance issues, and optimization opportunities.

Security Assessment as a Service

Evaluate your security posture with our thorough security assessment that identifies risks, compliance gaps, and provides actionable recommendations to strengthen your defenses.

Security Information Event Management (SIEM)

Monitor and analyze security events across your entire IT infrastructure with our SIEM service that provides real-time threat detection, incident response, and compliance reporting.

Disaster Recovery as a Service

Ensure business continuity with our disaster recovery service that provides automated backup, replication, and rapid recovery solutions to minimize downtime and data loss.

WAN Application Connectivity as a Service

Optimize your wide area network connectivity with our service that ensures reliable, high-performance application delivery across multiple locations and cloud environments.

Managed Email as a Service

Streamline your email operations with our managed email service that provides secure, reliable, and scalable email hosting with advanced features and 24/7 support.

Outsourcing

Extend your IT capabilities with our outsourcing services that provide skilled professionals, specialized expertise, and flexible solutions to meet your business needs.

What are Managed Services Including

Comprehensive managed services that include everything you need for optimal IT operations

Monitoring Platform with Real Time Dashboards

Get comprehensive visibility into your IT infrastructure with our real-time monitoring dashboards that provide instant insights into system performance, health, and status.

Active Network Operation Center (NOC)

Benefit from our 24/7 Network Operations Center that provides proactive monitoring, incident management, and rapid response to ensure your systems remain operational.

Analytics, Real Time & Historical Reporting

Make data-driven decisions with our comprehensive analytics and reporting service that provides real-time insights and historical trends to optimize your IT operations.

Capacity Planning, Forecasting

Plan for future growth with our capacity planning and forecasting service that analyzes current usage patterns and predicts future resource requirements.

L1, L2 & L3 Remediation (Remote Support)

Get expert technical support across all levels with our remote remediation service that provides quick resolution of issues with root cause analysis.

Device Configuration Management

Maintain consistent and secure device configurations across your network with our configuration management service that ensures compliance and optimal performance.

Business Continuity, Disaster Recovery Operations

Ensure your business can continue operating during disruptions with our comprehensive business continuity and disaster recovery planning and execution services.

Documentation Audits & Updates

Keep your IT documentation current and accurate with our regular audit and update service that ensures all procedures, configurations, and processes are properly documented.

Dedicated Program Manager

Work with a dedicated program manager who serves as your single point of contact, ensuring seamless coordination and delivery of all managed services.

Technology Road Map Meetings

Plan your technology evolution with our roadmap meetings that help align your IT strategy with business goals and identify opportunities for improvement.

Check Lists (Automated & Manual)

Ensure consistent and thorough processes with our automated and manual checklists that help maintain quality standards and compliance requirements.

Business Process Management

Optimize your business processes with our management service that analyzes workflows, identifies inefficiencies, and implements improvements.

End User Help Desk 24 x 7 x 365

Provide your users with round-the-clock support through our comprehensive help desk service that resolves issues quickly and efficiently.

On Site Support

Get hands-on technical support when needed with our on-site service that provides expert technicians for complex issues that require physical presence.

Ready to Transform Your IT Infrastructure?

Bright Hold is a leading Managed Services Provider (MSP), Value-Added Reseller, Trusted Technology Adviser, Expert Systems Integrator.